A product that I want is out of stock. When will it be in stock again?
We cannot predict stock availability, unfortunately. Our product page lets you register your interest if a product has gone out of stock. We suggest that you use this feature.
What currency are the prices in?
AUD.
Do I have to pay additional GST?
Short answer: no.
Long answer: where GST is applicable it's already included in our prices. In the case of buying a product that originates from overseas, you don't pay GST as long as your order is below $1000. This is because the purchase falls under our Direct Import arrangement i.e. you're buying from an overseas supplier through our website, and our role is sales and warranty support. This means that you get competitive international price (and skip GST) and at the same time enjoy local Australian warranty cover.
How do I pay?
PayPal, credit card or Bitcoin. For simplicity we use PayPal's system to process both PayPal and credit card payments. So don't be surprised to see PayPal's form even if you want to pay using credit card - there's an option there to enter credit card details without having to sign up. All of this is secure, of course.
Can I pay using bank transfer?
No.
Why do I have to enter phone number when checking out?
The delivery courier may contact you to make sure that someone is present to receive your order. Additionally, DHL sends text messages to give you updates on shipment progress.
How long will shipping take? Where will my order ship from?
On every product page there's a Shipping tab that displays all kinds of information around the product's delivery, including where it will be shipped from and shipping time estimate. You can find more information on the Shipping page.
How do I track my order?
Once your order has been handed to Australia Post or a suitable courier service, you will receive a shipment notification email with tracking instruction. Again, you can learn more about this on the Shipping page.
The shipment tracking page claims that my order has been delivered, but I don't have it. What to do?
Very occasionally Australia Post delivers to the wrong house. You should call 13 76 78 to ask Australia Post to investigate. A case will be opened and you will be given a case number for reference. Every time we see this happen (not often) Australia Post manages to recover the parcel and re-delivers in a few days.
Will I receive a tax invoice?
Yes. It will be in the order confirmation email. Make sure you keep it in case you need to make a warranty or return claim.
Do you ship to countries other than Australia?
No.
What about New Zealand?
New Zealand may be Middle-earth, but it's not Australia, so no.